Toggle navigation Exit and clear survey Language: English - English 简体中文 - Chinese (Simplified) 繁體中文（台灣） - Chinese (Traditional; Taiwan) English - English default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Customer Satisfaction Survey * is Mandatory Dear Customer Thank you for choosing TUV Rheinland as the certification body for your management system. Recently an audit has been performed in your company. As it is vital to us to continuously improve our services, we have prepared a short questionnaire to collect your feedback about our services. Please take a few minutes to give us your feedback by completing this questionnaire. Thank you! * is Mandatory There are 11 questions in this survey. Audit Info (This question is mandatory) Name of Company (This question is mandatory) Certificate number (This question is mandatory) Audit Type Check all that apply Certification audit Re-certification audit Surveillance audit Extension audit Special audit Other: (This question is mandatory) Standard Check all that apply ISO 9001 ISO 14001 ISO 45001 IATF 16949 TL 9000 QC 080000 ISO/TS 22163 VDA 6.1 VDA 6.4 SA 8000 ISO 27001 ESD ISO 50001 EN 9100 Other: (This question is mandatory) Audit Start Date Date format: mm-dd-yyyy Open date/time selector Format: mm-dd-yyyy 1900-01-01 2037-12-31 MM-DD-YYYY (This question is mandatory) Audit End Date Date format: mm-dd-yyyy Open date/time selector Format: mm-dd-yyyy 1900-01-01 2037-12-31 MM-DD-YYYY (This question is mandatory) TUVR office Choose one of the following answers Guangdong office Chengdu & Chongqing Office Beijing office Shanghai office Dalian office Taiwan office Hong Kong office Other: Our Auditors (This question is mandatory) Please evaluate our auditors in terms of 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Knowledge about your industry and your company processes ? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Questions are clear and easy to understand ? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Willingness to listen and degree of understanding? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Deviations address key problems rather than formal issues? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Deviations reasonable and understandable ? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Time management during the onsite audit ? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Attitude during the on-site audit? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Value of recommendations for improvement ? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Clear & understandable documents and reports ? 1 - Bad 2 –Acceptable 3 – Satisfying 4 - Very good 5 - Excellent Our Sales and Customer Service Staff (This question is mandatory) Please evaluate our sales & customer service staff in terms of 1- Bad 2 - Acceptable 3 - Satisfying 4 - Very good 5 - Excellent Information and advice about the certification process ？ 1- Bad 2 - Acceptable 3 - Satisfying 4 - Very good 5 - Excellent Attitude and helpfulness of our sales & customer service staff ？ 1- Bad 2 - Acceptable 3 - Satisfying 4 - Very good 5 - Excellent Coordination of your application and consideration of specific wishes before the audit？ 1- Bad 2 - Acceptable 3 - Satisfying 4 - Very good 5 - Excellent Ease of contact with our office staff ？ 1- Bad 2 - Acceptable 3 - Satisfying 4 - Very good 5 - Excellent Response time to answer your inquiries ? 1- Bad 2 - Acceptable 3 - Satisfying 4 - Very good 5 - Excellent Time to issue certificate/report after submission of corrective actions ？ 1- Bad 2 - Acceptable 3 - Satisfying 4 - Very good 5 - Excellent Summary While choosing a certification body, your most important aspect is Do you have any other comments? Submit Please confirm you want to clear your response? Exit and clear survey ×
